Important Information
Policies
To help make your stay at Theva Residency in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Room-specific booking conditions matter here, particularly when comparing the property’s Deluxe, Superior, Suite, and Penthouse categories.
Theva Residency Kandy applies policies covering check-in, checkout, children, pets, payments, and reservation changes. The supplied booking source indicates that cancellation and prepayment conditions can vary according to the room and rate selected. Because some policy details are not clearly published in the accessible source material, unsupported conditions should not be treated as hotel-wide rules.
- Check-In and Check-Out
The supplied accessible source material does not provide sufficiently clear current check-in and checkout times to state them as verified hotel-wide policy.
- Children and Beds
The supplied accessible sources do not provide enough current detail to establish a universal children, crib, or extra-bed policy for every room category. Occupancy conditions should therefore be checked against the accommodation selected.
- Pet Policy
The accessible source material reviewed does not provide sufficiently clear information to verify a current hotel-wide pet policy.
- Cancellation and Prepayment
Cancellation and prepayment conditions depend on the room category and reservation rate selected. The specific conditions attached to the booking should be reviewed before confirmation.
- Payment and Deposit
A universal payment or deposit requirement is not clearly established in the accessible supplied material. The conditions displayed with the selected reservation should therefore be treated as the applicable terms.
- Transportation
Airport pickups, airport drop-offs, and other city transportation can be arranged by the property. Transportation is an arranged service rather than an automatic inclusion with every reservation.